YashaSystems

Pocket Preserve · Support

How can we help?

Email [email protected] with “Pocket Preserve” in the subject. Include your device model, Android or iOS version and, for purchase problems, the order ID from your Google Play or Apple receipt. We usually reply within a few business days.

1. Purchases and refunds

Purchases are made through Google Play on Android and the App Store on iPhone. We never see your payment details.

  • Restore purchases: reinstall the game while signed in to the same Google account (Android) or Apple Account (iPhone). Remove Ads and other paid items are restored automatically once the store confirms them.
  • Refunds and order history on Android: use Google Play; see Google Play's refund help.
  • Refunds and order history on iPhone: request them from Apple at reportaproblem.apple.com. We cannot issue App Store refunds ourselves.
  • Missing items: email us the order ID from your Google Play or Apple receipt and we will make it right.

2. Your data and how to delete it

Pocket Preserve has no accounts, so there is nothing to close. Your data lives in these places:

On your device

Progress, Seeds, settings, purchase records and your reminder choice. To delete them on Android, clear the app's storage (Settings → Apps → Pocket Preserve → Storage → Clear storage) or uninstall the game. On iPhone, delete the app (Settings → General → iPhone Storage → Pocket Preserve → Delete App; “Offload App” keeps your data). Purchases are restored from the store; Seeds and progress are lost unless they are in a cloud save.

Cloud saves and leaderboards on Android (Google Play Games)

These are stored by Google under your own Google account; we cannot read or delete them for you. To delete them, remove Pocket Preserve's game data in the Google Play Games app's settings.

Cloud saves and leaderboards on iPhone (Game Center)

These are stored by Apple under your own Apple Account; we cannot read or delete them for you. You can remove the game's iCloud data in Settings → [your name] → iCloud → Manage Account Storage. Game Center leaderboard entries follow Apple's account settings.

Analytics (only if you turned on “Share anonymous analytics”)

Turn the setting off in the game and it stops sending events immediately. To delete events that were already sent, email us and we will help you identify them and ask our analytics provider to delete them. Analytics data is not linked to your name, email or accounts.

Crash reports

Crash reports contain no name, email, account or advertising ID and cannot be matched to you. They are deleted automatically by our crash-reporting provider.

3. Ads and tracking

Ads are served through AppLovin MAX and the partner ad networks it works with. The game does not use Google's ad services.

  • Rewarded ads are always optional. Buying Remove Ads stops interstitial ads.
  • Opt out of the sale or sharing of your personal information for advertising in the game under Settings → “Privacy choices” → “Do not sell or share my personal information”. It works everywhere and takes effect at once.
  • iPhone: turn off tracking for the game in iOS Settings → Privacy & Security → Tracking.
  • Android: reset or delete your advertising ID in Settings → Privacy → Ads (Settings → Google → Ads on some phones).
  • On a device set to a country in the EEA, the UK or Switzerland, no ads are shown.
  • More detail: AppLovin's privacy policy and the Pocket Preserve privacy policy.

4. Reminders

Turn reminders off in the game under Settings → “Notifications”, or in your device's notification settings (Android Settings → Notifications, or iOS Settings → Notifications). Reminders are created on your device; nothing is stored anywhere else.

5. Contact

Yasha Systems LLC, 30 N Gould St, Sheridan, WY 82801, USA. Email [email protected].